Refund policy

We want you to love your Nimbus Steam steamer. If something isn't right, we'll make it right.

Damaged, defective or wrong item

If your steamer arrives damaged, doesn't work properly, or isn't what you ordered, contact us within 20 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or give you a full refund. In most cases, you won't need to send anything back.

Order hasn't arrived

If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 days of purchase, contact us. We'll look into it with the carrier and send a replacement or a full refund if your parcel is lost.

Anything else

For any other request about your order, contact us and we'll work it out with you.

How refunds are issued

Approved refunds go back to your original payment method. Depending on your bank, it can take a few business days to appear.